(925) 963-8585

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Frequently Asked Qutestions

Questions & Answers

Reliable Answers to Our Most Common Questions. Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience.

Yes and yes!  While there is no specific trade license for house cleaning, we are licensed to provide our services in the cities we work in. Each staff member is covered under our workman’s compensation and general liability insurance policies.  Many companies will say this, but it’s not always the case!  You should always ask for a certificate of coverage for each insurance policy if you have any reason to doubt.  You are always taking a great risk if you enlist the services of companies which are not properly covered.

We use all of our own products, including cleaning chemicals and supplies such as vacuums and brooms.  If you do have certain products that you would prefer we use, in most cases we can use your products.  If the products are too harsh (would be detrimental to our safety or health) we will not use those products.

The vast majority of our products are non-toxic, natural and/or organic cleaners.  We find that these types of cleaners do just as well as the harsh chemicals, leave a nice smell to boot, and don’t leave behind a chemical residue.  All cleaners used on floors, counters, cabinets, appliances and for dusting would fit into this category.  At times, we may need to use a chemical such as bleach for extremely stubborn stains, but this is almost always restricted to tubs, toilets and sinks.  These chemicals are immediately rinsed away after use.  If you would like to know specifically what cleaners we use, please don’t hesitate to ask.

We ask that you remove items from the surfaces to be cleaned as much as possible (mainly counter-tops and floors).  If there is a large amount of clutter, we will have to clean around those areas.

The answer to this question varies widely, depending on what type of cleaning it is (recurring service or one time clean) and what we discuss will be cleaned before we start the cleaning.  For a list of what we clean on our recurring cleaning visits and one time cleanings, please go here.
We are not able to clean any areas which require a ladder to reach, or any areas that may place our staff at significant risk of injury.  We will absolutely not clean any organic matter (such as blood, urine, vomit or feces), with the exception of very small amounts in bathrooms, which is expected.  We won’t clean any hazardous materials such as spilled strong chemicals, nor sharp or broken materials.  Also, while we will dust walls and ceilings for cobwebs, we do not “scrub” ceilings or walls – if you need that type of service, it’s best to contract with a painter who carries the proper wall and ceiling cleaning chemicals and paints.
 
Due to restrictions from our workman’s comp. insurance, we are also not able to clean any areas on the exterior of your home – including exterior windows, patios, porches, etc.
 
Lastly, we will not clean dishes, however we will place dirty dishes in the dishwasher if there is room and/or move them out of the sink or wherever they are located in order to clean the surface underneath them.

We accept either check or cash – check is the preferred method.  If you are a regular client, you can leave either check or cash in an envelope marked “ElimiDirt” in a visible place before we arrive for the cleaning.

If you do need to cancel an appointment, please call us at least 72 hours in advance.  This will give us time to notify our staff and make appropriate arrangements.  For last minute (same day) cancellations or “no shows”, please expect to pay your full cleaning fee.  The reason for this is that we are committed to providing our staff a minimum amount of hours when they come to work, and this fee enables us to pay them sufficiently for that day.  We hope this is understandable!

Call us today at 925-963-8585 or Complete the Form Below!

House Cleaning Quote

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Call us today at 925-963-8585 or Complete the Form Below!

House Cleaning Quote

By clicking 'Submit', I give Elimdirt consent to call/text me at my phone number above about offers (via automated technology). Consent is voluntary. Opt out Anytime

COVID-19
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We are closely monitoring the coronavirus (COVID-19) spread and we want to assure you we are following all guidelines for sanitization, cleanliness, and precaution, provided by the authorities.