Yes and yes! While there is no specific trade license for house cleaning, we are licensed to provide our services in the cities we work in. Each staff member is covered under our workman’s compensation and general liability insurance policies. Many companies will say this, but it’s not always the case! You should always ask for a certificate of coverage for each insurance policy if you have any reason to doubt. You are always taking a great risk if you enlist the services of companies which are not properly covered.
We use all of our own products, including cleaning chemicals and supplies such as vacuums and brooms. If you do have certain products that you would prefer we use, in most cases we can use your products. If the products are too harsh (would be detrimental to our safety or health) we will not use those products.
We ask that you remove items from the surfaces to be cleaned as much as possible (mainly counter-tops and floors). If there is a large amount of clutter, we will have to clean around those areas.
We accept either check or cash – check is the preferred method. If you are a regular client, you can leave either check or cash in an envelope marked “ElimiDirt” in a visible place before we arrive for the cleaning.
If you do need to cancel an appointment, please call us at least 72 hours in advance. This will give us time to notify our staff and make appropriate arrangements. For last minute (same day) cancellations or “no shows”, please expect to pay your full cleaning fee. The reason for this is that we are committed to providing our staff a minimum amount of hours when they come to work, and this fee enables us to pay them sufficiently for that day. We hope this is understandable!
We are closely monitoring the coronavirus (COVID-19) spread and we want to assure you we are following all guidelines for sanitization, cleanliness, and precaution, provided by the authorities.